Many Perspectives In An Issue


Two company customers
SCOLD
Without me knowing head and tail of the issue

Choose to keep silent and apologise
Strength through the Holy Spirit
See the situation through many different perspectives

Endless cycle of perspectives from
Different lenses with
Diverse feelings and mindsets

Broken communications amongst different departments
Hurting employee’s feelings and self-esteem
Customers’ needs are not met

A customer harshly scold foul languages
Only to realize he chose to engage the company’s service
Blames the company instead of his own choice

Another customer scolds due to nobody returns her call
Close friend and I react thus she guides me to check the matter and write email
A colleague proves a point for a customer to scold empty words

Second investigation causes my friend and I
Stick to our supervisor’s email
Apologise to the lady of the correct amount to pay


Inspiration On: Friday, 8 April 2016

I am working in a company. I am scolded by two customers. The Holy Spirit enables me to calm down and to see from many different perspectives. Yesterday is a man who scold with foul languages and even calling the company blood suckers. When I analyze his thoughts, he is the one who chooses to sign up for the company’s service. Since he wants to use the company’s device and service, he needs to pay them. A lady speaks angrily that she is going to return payment terminal and prepare the cheque payment tomorrow. A colleague has a point too. Some customers say they will return the machine. However, they don’t return it. It is better for her to return by tomorrow in order to prevent this month’s charges. She says she doesn’t use the machine. Should I believe her, Lord? Other customers are very understanding. He and she explains gently that their company wants to terminate our company’s payment service and even care whether they owe the company money on the made transaction. Other customers pay punctually and continually uses the service.

Current company come out with a lot of time, money and resources to build the device and pay their employees. The small businesses just need to pay $30 to $40 per month or even a few hundred dollars of annual fee to use the machines and services. It is likened to buy movie tickets to watch movies and/or animation. Nowadays, the people’s mindsets tend towards free instead of considering many people’s sacrifices on their time, money and mental energy being spent to produce the best product. Wish you all have good days and thank you.

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